Don't you just hate that commercial? I don't like it, but I know how people can feel sometimes.
It wasn't bad enough that I ran up over $60 in overtime cell phone minutes dealing with DISH Network and AAA. Just before leaving Washington, on October 17th. to be exact, I took my high speed internet modem back to Charter Cable and canceled my internet service. I was told, at that time, that I had a $10 credit coming. So what did I get in today's mail? A bill, noting they had debited my bank account for another month! Not only did I NOT get my $10 refund, I was charged an additional $43.24!
I've had previous problems dealing with this company. When I first signed up for high speed cable, I told them I did not have cable in my home, I was quoted $29.99 per month, plus a $3 modem rental charge. When my first bill arrived, I was charged $39.99 for the service. I called to inquire why it was $10 more than I was originally quoted, and was informed there was an additional charge if I didn't have their TV cable service. Hello, people....I told you at the time I signed up for the service that I didn't have cable. In fact, you had to send someone out to bring the cable into the house (a month late, I might add. And yes, there was a dispute there, as I was billed for the entire month before it was even installed). Well, I went around and around with them, because that was NOT the price I was quoted. Even though they were, by then, running a $19.99 a month special, I lost the fight. So I ended up having to pay $43.24 a month. Not a happy camper here.
Dear Charter Cable,
You owe me $53.24. It's MY MONEY, and I WANT IT NOW!!
Annie's (unhappy) Granny
PS: 1:15 p.m. and our cell phone service has been down all day (ATT), now our satellite internet service is non-functional as well (Hughes). I can't call Charter, nor can I contact them via their website. I can't even post this to my blog yet. Sometimes it's a pain being in the middle of nowhere in Arizona :-(