June 28, 2012 - Follow Up on Cherry Rose Nasturtium and Ed Hume Seeds

I got a response from Ed Hume Seeds this morning, on my complaint about the Cherry Rose nasturtiums (see June 19, 2012 - Am I Color Blind?)

I had written the following to them:


I planted an entire packet of your Dwarf Cherry Rose Nasturtiums, and not one came up dwarf or rose colored.  Every blossom is bright orange.  I've always purchased Ed Hume seeds, and have never had a problem with them, so this was very disappointing.  You can view the results here:


http://annieskitchengarden.blogspot.com/2012/06/june-19-2012-am-i-color-blind.html


Sincerely,


Their response:


Hi Carol:
    Sorry for the delay in answering your complaint, but we wanted to contact our Dutch seed producer to see if they could shed any light on your orange colored "Cherry Rose" Nasturtiums. We have had several responses from them and in the last one they said:  (Their word not ours.)
        This and next week are we visiting the 2012 Production.
        Will be able to issue exact colour / picture on the Cherry Nasturtiums middle July.
    The picture you sent certainly looks orange to me. I have planted a dozen seeds in a couple of places in our garden to see what color we get!
    Carol we will be happy to replace your packet of 2012 Cherry Rose Nasturtiums with the new 2013 crop this winter. We would send you the new seed packet after the 2013 crop has been harvested, cleaned, tested and packaged. Or, we can send you a refund for the packet you purchased this year...your choice.
    Our Dutch grower (seed producer) has an excellent reputation, so I know if there is a problem it will be corrected in 2013.
    Either way, I will need your mailing address.  We do not sell or trade mailing lists, so you do not need to worry about being put on any unwanted mailing lists.
    Thanks for letting know about these Cherry Rose Nasturtiums?
    Wishing you a most successful and bountiful gardening season.
    Ed Hume
    Ed Hume Seeds, Inc.


And my reply back:


Thank you for your reply.  I'm sure my blog readers will be happy to hear that I received a response on this matter! 


There is no need to send a replacement or a refund. The orange nasturtiums are quite lovely, even though they do clash a bit with the pinks and reds in the garden.  I have been planting Ed Hume seeds for many years, and one error (by the seed producer, not your company) certainly will not change that one bit.  I still look forward to (hopefully) many years of gardening with your seeds.  Your Gourmet Green French beans, Spacemaster cucumbers, Red Ace Hybrid beets, Ingot carrots, Sugarlace and Little Marvel peas.....oh I could go on and on....all are yearly staples in my garden.  In fact, I did a search for "Hume" on my blog, and your company was mentioned 34 times!  I know no other seed company can match that.


Thank you again for your reply,
Carol
http://annieskitchengarden.blogspot.com/


I appreciate it when a company takes the time to answer complaints.  I never did hear anything from Kerr after sending them a complaint about the defective jars and lids I purchased.




Ed Hume responded back:



Thanks Carol:
    I really appreciate your nice comments and wonderful attitude!
    Wishing you all the best!
    Ed Hume