January 13, 2012 - Talk About Customer Service!



After we got the new flooring in, the old kitchen bookcase looked pretty ratty. I decided I'd replace it with a new solid oak bookcase, so I went shopping. Nowhere could I find a long, low bookcase. They were all 36" high or more, which made them way too tall for my TV. Last night I searched for one on line, and still couldn't find one wide enough and short enough for my needs. I decided to look at the "fake" oak ones, the kind you have to put together. I found one at Office Depot that fit my needs perfectly, both in size and in color. What's more, it was normally half the price of the smallest oak bookcase, and it was on sale for another $30 off! OK, I figured the shipping would be outrageous. I had seen some that were relatively inexpensive, but charged as much as $125 for shipping and handling. I decided to see just what it would cost, and was pleasantly surprised to find shipping was free in my area! Even with sales tax, it was actually just under $100 total. I ordered it last night, and got a notification this morning that it had already shipped. The estimated delivery date was next Tuesday. Imagine my surprise when the truck pulled into the driveway around noon today. Free delivery, and about 18 hours to get here....you can't beat that kind of customer service!


Now the hard part begins. I used to be real good at this, but I kept putting this one together with the parts upside down or backwards! We goofed it up more than once, but didn't quite get to the point of filing for a divorce.


I am very happy with the finished product. It is really sturdy, and the Carolina Oak is quite close to the color of the living room furniture. It was 2" higher than the old bookcase, so I had to raise the picture a bit. It is also 8" longer, which is a good thing.


It blends in nicely with the kitchen cabinets, and I like the contrast of the darker color next to the flooring.

Now my computer desk looks a bit ratty next to the new bookcase and the new flooring. NO! I'm not going to replace it! Well....at least not right away ;-)

Hmmm, I wonder what time Office Depot opens in the morning.


15 comments:

  1. AG-I think you opened up a whole can of worms with that new flooring. Just stop replacing when it comes to Mr. Granny, ok?
    :D

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  2. It was meant for you AG- looks great!

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  3. That is a handsome little bookcase and looks quite sturdy. Nice when you get things faster and less expensively than you were ready to experience.

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  4. That's a really nice bookcase and i'm glad it fits your needs perfectly.
    The floor looks lovely , I know you will be very happy with it, I love the color.

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  5. Granny how deep and how tall are the shelves? I'm looking for one just like yours but I need the shelves to be 12 to 13 inches deep to hold my 12X12 scrapbooks.

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  6. Liisa, 32"H x 47 1/2"W x 15 1/2"D

    The shelves are actually 13 1/2" deep, the top is 15 1/2"

    http://www.officedepot.com/a/products/491710/Realspace-Premium-Multipurpose-Bookcase-2-Shelf/

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  7. glad to hear you had a great customer service experience that doesn't happen to often these days. It looks prefect too!

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  8. Equally impressed by both the flooring and the customer service. CS in the UK is notoriously awful.

    But flooring aside, I wanted to invite you to add your garden to Folia the online gardening website (it's free). I'm always looking to encourage more gardeners to join as it's the best garden site I've found in several years.

    It's a great resource for gardeners and has helped me keep on top of my 800+ plantings with photo's, notes, journals, milestones etc. They have an extensive plant wiki and a seed stash section where people can also list seeds for swapping and see who else is growing the same plant around the world.

    There are numerous groups available to join such as Vegetable growers, Wintersowers, Composting, Container Gardening etc.

    Here's the link join and to access my own Folia pages www.myfolia.com/gardener/CDfolia/invite. (my member name is CDfolia).

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  9. Very nice! I still can't get over your new flooring, it looks so good. I think going to hard flooring is always the most bang for the buck when it comes to refreshing and remodeling a home!

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  10. Thanks, Erin. John's installing the counter top now, and I am hyperventilating as he uses the router and the file :-D

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  11. Nice shot of Mr. Schultz as well you have there. :)

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  12. Stay @ Home Gardener, Ed looks as though he's been sucking on a lemon in that shot, doesn't he? LOL!

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  13. Not a fan of this color wood tone but it looks really great in your home. Great job with your design.

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    1. Jenny, it's the same color as all my end tables, my piano and my kitchen cupboards. Of course, they are all real wood and this is just a copy, but it is serving its purpose very well.

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